Record a Call

You can record a call and retrieve call recordings using TeleSign’s Voice API with the Customer Action API and Call Recording Retrieval API. Work with your account manager to enable the Customer Action API.

NOTE:

TeleSign calls have a maximum call duration of four hours.

Start/Stop Recording

To start a recording, use the “record_start” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-start

To stop a recording, use the “record_stop” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-stop

Pause/Resume Recording

Pause/resume enables you to not record part of a call – for example, when a customer is giving their credit card info.

To pause a recording, use the “record_pause” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-pause

To resume a recording, use the “record_resume” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-resume