Record a Call
You can record a call and retrieve call recordings using TeleSign’s Voice API with the Customer Action API and Call Recording Retrieval API. Work with your account manager to enable the Customer Action API.
TeleSign calls have a maximum call duration of four hours.
Start/Stop Recording
To start a recording, use the “record_start” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-start
To stop a recording, use the “record_stop” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-stop
Pause/Resume Recording
Pause/resume enables you to not record part of a call – for example, when a customer is giving their credit card info.
To pause a recording, use the “record_pause” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-pause
To resume a recording, use the “record_resume” command.
https://enterprise.telesign.com/api-reference/apis/voice/customer-action-api-reference#record-resume
Retrieve Recordings
Recordings may be retrieved by date range or reference ID.
Get started with recording retrieval:
https://enterprise.telesign.com/api-reference/apis/voice/call-recording#general-information
Retrieve recording by date range:
https://enterprise.telesign.com/api-reference/apis/voice/call-recording#retrieve-a-list-of-calls-by-date-range
Retrieve recording by reference ID:
https://enterprise.telesign.com/api-reference/apis/voice/call-recording#retrieve-a-list-of-recordings-by-reference-id
Delete Recording
Delete a Recording:
https://enterprise.telesign.com/api-reference/apis/voice/call-recording#delete-recordings-by-reference-id